{"id":9245,"date":"2026-03-12T08:57:41","date_gmt":"2026-03-12T07:57:41","guid":{"rendered":"https:\/\/www.udrugamrkz.hr\/?p=9245"},"modified":"2026-03-12T08:57:41","modified_gmt":"2026-03-12T07:57:41","slug":"uspostava-sustava-mjerenja-zadovoljstva-u-udrugama","status":"publish","type":"post","link":"https:\/\/www.udrugamrkz.hr\/?p=9245","title":{"rendered":"USPOSTAVA SUSTAVA MJERENJA ZADOVOLJSTVA U UDRUGAMA"},"content":{"rendered":"\n<p>USPOSTAVA SUSTAVA MJERENJA ZADOVOLJSTVA U UDRUGAMA-\u201eZadovoljan korisnik je temelj uspjeha bilo koje organizacije\u201c <\/p>\n\n\n\n<p>U ponedjeljak 09.03.2026. godine odr\u017eana je izobrazba za korisnike temeljne sustavne podr\u0161ke Nacionalne zaklade za razvoj civilnoga dru\u0161tva pod nazivom \u201eUspostava sustava mjerenja zadovoljstva u udrugama\u201c, u organizaciji E.S.I.F. Ustanove za obrazovanje odraslih i Nacionalne zaklade za razvoj civilnoga dru\u0161tva, a ispred na\u0161e Udruge je sudjelovala zamjenica predsjednice Udruge Martina Benjak Brezjan, ujedno i zaposlena kao voditeljica rada i financijskog poslovanja Udruge, ali i socijalnih usluga.<\/p>\n\n\n\n<p>Sudionicima se na po\u010detku izobrazbe obratio zamjenik upraviteljice, gospodin Luka Bogdan, naglasiv\u0161i va\u017enost sustavnog pristupa pra\u0107enju zadovoljstva korisnika, \u010dlanova i partnera u organizacijama civilnoga dru\u0161tva. Radionicu je vodila izv. prof. dr. sc. Ines Du\u017eevi\u0107 s Katedre za trgovinu i me\u0111unarodno poslovanje Ekonomskog fakulteta Sveu\u010dili\u0161ta u Zagrebu, a sudionici su kroz edukaciju i prakti\u010dni rad, imali priliku razviti pristupe koji \u0107e pridonijeti ja\u010danju kvalitete rada udruga, boljem razumijevanju potreba korisnika te dugoro\u010dnom razvoju organizacija civilnoga dru\u0161tva. <\/p>\n\n\n\n<p>Tako\u0111er je odr\u017eana i provedbena radionica kroz koju su nas predstavnice Nacionalne zaklade za razvoj civilnog dru\u0161tva uputile jo\u0161 jednom koje sve aktivnosti moramo provesti u 2026. godini kao korisnici Temeljne sustavne podr\u0161ke, ali i kako napraviti kvaliteta izvje\u0161\u0107a koja im moramo dostaviti. Ovo je ujedno bila prilika za upoznavanje predstavnika drugih udruga koje su isto korisnice ove podr\u0161ke, kao i razmjena iskustava. <\/p>\n\n\n\n<p>Nakon ove radionice kre\u0107emo u izradu Metodologije mjerenja zadovoljstva u udruzi jer kao \u0161to nam je re\u010deno na radionici \u201eZadovoljan korisnik je temelj uspjeha bilo koje organizacije\u201c. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/649646180_25957985233886869_5966616763584604255_n-1024x584.jpg\" alt=\"\" class=\"wp-image-9246\" style=\"width:618px;height:auto\" srcset=\"https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/649646180_25957985233886869_5966616763584604255_n-1024x584.jpg 1024w, https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/649646180_25957985233886869_5966616763584604255_n-300x171.jpg 300w, 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src=\"https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-1024x1024.jpg\" alt=\"\" class=\"wp-image-9253\" style=\"width:413px;height:auto\" srcset=\"https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-1024x1024.jpg 1024w, https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-300x300.jpg 300w, https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-150x150.jpg 150w, https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-768x768.jpg 768w, https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-1536x1536.jpg 1536w, https:\/\/www.udrugamrkz.hr\/wp-content\/uploads\/651217688_25957986283886764_2277486666807727625_n-80x80.jpg 80w, 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\u201eUspostava&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":9246,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/posts\/9245"}],"collection":[{"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9245"}],"version-history":[{"count":1,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/posts\/9245\/revisions"}],"predecessor-version":[{"id":9254,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/posts\/9245\/revisions\/9254"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=\/wp\/v2\/media\/9246"}],"wp:attachment":[{"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.udrugamrkz.hr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}